Peter-Paul van Heesewijk

Vice President, Global Customer Service
St. Jude Medical

Peter-Paul is responsible for warehousing, transportation, production, quality and supply and demand planning at St. Jude Medical. Peter-Paul is committed to leading a successful company to the next level of sustainable profitable growth and has specialities in identifying and execute growth opportunities, M&A due diligence and integration and business development. In his new role as VP Global Customer Service Peter-Paul is responsible for building, integrating and developing a global organization and culture centered on enhancing the customer experience.

Check out the incredible speaker line-up to see who will be joining Peter-Paul.

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19th November – Achieving Supply Chain Excellence

Monday, July 11th, 2016

12:00 PANEL DISCUSSION: How to deliver a successful business model to maximise profitability and reduce costs: What should you prioritise?

Panellists from various companies will put forward their thoughts on strategies, different models, different mind sets and different experiences on the same subject. The community forum chair will provide 3 key takeaways or action points at the end of the session for you to take on the challenges addressed.

Moderated by:
Kevin Stout, Exccutive Director, Medical Device Supply Chain Council

Discussion points:

Where does the balance sit now between servicing the client and protecting the bottom line? Do we have the balance right?
Does supply chain flexibility and agility increase with outsourcing?
How can supply chain support implementation and management of outsourced processes?
Examining ways to reduce costs without compromising customer service levels
Evaluating effective options for outsourcing supply chain operations

13:40 CASE STUDY REVOLUTION: How to measure customer service levels in line with your strategic supply chain initiatives

In this innovative and interactive format, spend 20 minutes hearing a best practice case study before engaging in small interactive roundtable discussions to find solutions to some of your most critical challenges.

Discussion points:

How to optimise your service supply chain as well as your costs: why is this often neglected in pursuit of lowering costs and what can supply chain do to drive further improvements?

Learning to embrace service as a revenue generator: are we managing the customer experience to the best of our ability?

Sharpening your ability to deliver business outcomes that go beyond cost reduction: how to harness your end-to-end supply chain capabilities to improve flexibility and responsiveness

15:10 DRILL-DOWN ROUNDTABLES

These informal subject-specific roundtables give you a unique opportunity to drill down into the details of an issue by probing the knowledge and expertise of industry market leaders. Each roundtable is limited to 10 people for maximum interaction and is designed for you to meet like-minded peers and source practical solutions collaboratively.

1) The paradigm of insourcing vs. outsourcing: Determining what is critical to enhance business

Isabela Furtado, Supply Chain Manager EMEA, Terumo BCT

2) Eliminating unnecessary costs to improve supply chain efficiency

Sophie van Maercke, Logistics Manager, GC Europe

3) How to integrate service as a revenue generator and improve the overall customer experience

Peter-Paul van Heesewijk, Vice President, Global Customer Service, St. Jude Medical

4) How to save lives: Making responsible device donation a reality

Anthony Dunnett, President, Global Customer Service, International Health Partners

Key takeaways

Each roundtable host will note down three key takeaways as a result of their discussions for inclusion in the LogiMed post-show report.